Refund Policy

We want every Scorebook customer to feel confident about their subscription. This Refund Policy explains when and how refunds are handled for the Scorebook monthly subscription.

1. Subscription Model

Scorebook is a monthly subscription priced at ₹249 per month. Each charge gives you 30 days of access to the App and all included features. The subscription auto-renews until you cancel.

2. Cancellation

You can cancel your Scorebook subscription at any time:

• From inside the Scorebook app (Settings → Subscription → Cancel)
• Directly from your UPI AutoPay app (PhonePe, Google Pay, Paytm, etc.)
• By emailing support@kiranaapps.com with your registered mobile number

Cancellation stops the next monthly charge. Your existing month of access continues until the end of the paid period.

3. Refund Eligibility

Because Scorebook is a low-cost monthly subscription, refunds are generally not provided once a billing cycle has started. We may issue a refund at our discretion in the following situations:

• Duplicate charge — your account was charged twice in the same billing cycle for the same subscription.
• Service outage — Scorebook was demonstrably unavailable for more than 72 consecutive hours during your billing cycle due to an issue at our end.
• Score could not be retrieved — we were unable to return a credit score or report for you at all during a paid cycle, for reasons within our control.
• Accidental subscription — you contact us within 48 hours of the very first charge and have not made significant use of the App.

4. How to Request a Refund

Email support@kiranaapps.com from the email address tied to your Scorebook account with:

• Your registered mobile number
• The UPI transaction ID or payment reference
• A short note describing the reason for the refund

We respond to refund requests within 3 business days. Approved refunds are credited back to the original payment method within 7–10 business days.

5. What Is Not Refundable

• Partially used months after the cancellation date
• Charges incurred before you contacted us about a cancellation request
• Charges where the user simply forgot to cancel an unwanted auto-renewal more than 48 hours after the latest charge
• Dissatisfaction with the score itself, or with a lending decision made by a bank or NBFC — Scorebook reports the score supplied by the credit bureau and does not influence it

6. Contact

LNPK Business Private Limited
61-A, Palam Vihar, Gurgaon, Haryana 122017
Email: support@kiranaapps.com
Phone: +91 85954 04595