Cancellation & Refund Policy
Effective Date: 1 January 2026 · Last Updated: 7 October 2026
This policy explains how billing, cancellation and refunds work for the Passbook subscription, operated by LNPK Business Private Limited.
1. Subscription
Passbook is offered on a single monthly plan of ₹249 per month. The subscription is billed through UPI AutoPay / Google Play and renews automatically each month until you cancel.
2. Cancelling Your Subscription
You can cancel at any time — from inside the App, or directly from the UPI AutoPay mandate in your UPI app, or from your Google Play subscriptions. Once cancelled, your subscription will not renew for the next cycle. You keep access until the end of the month you have already paid for.
3. Refunds
Subscription payments are generally non-refundable, including for partially used periods. Because Passbook is a digital service with immediate access on payment, we do not provide pro-rata refunds for the remaining days of a billing cycle after you cancel.
4. Exceptions
If you were charged in error — for example a duplicate charge, or a renewal that occurred despite a timely cancellation — contact us within 7 days of the charge and we will review it and issue a refund where the claim is valid. Approved refunds are returned to the original payment method and may take 5–7 business days to appear.
5. How to Request a Refund
Email support@kiranaapps.com from your registered details with the transaction reference and the reason for your request. Our team will respond within 3 business days.
6. Contact Us
LNPK Business Private Limited
61-A, Palam Vihar, Gurgaon, Haryana 122017
Email: support@kiranaapps.com
Phone: +91 85954 04595